Family Testimonials

The Galanides Family

If I could give The Memory Center 10 stars I would.

My father passed away last week after living at The Memory Center for 2 years.  Instead of suffering through the difficult later days of Alzheimer’s, he joined a family at The Memory Center and THRIVED.  Every detail of the facility was a thought toward making the residents feel as comfortable and independent as possible – far more than every other home we visited.  The village and neighborhood set up of The Memory Center will be obvious when you visit.  What may not be as obvious is the love and caring provided by the nursing staff.  If is not faked or forced – The Memory Center somehow manages to hire the most amazing people that bring a warm spirit to their work.

On my father’s last day, our family gathered by his bed.  Throughout the course of the day, we were awestruck to see almost every member of the nursing staff – both on and off duty – come by to say goodbye to my dad with tears in their eyes.  They didn’t avoid the room; they brought friendship, love and tenderness to him in his final hours.  They were genuinely saying goodbye to a friend.

B. Burns (Daughter)

Finally!  The kids and I knew my wife needed more attention than I could consistently give.  Even she was aware of her mental changes.  We had not kept the changes from one another.  Her mother was an Alzheimer’s patient.  We were vocal about my wife’s needs.  I discussed with family and friends the best places that provided constant care.  My wife went with me to observe the care given at these centers.  Then it occurred!  Our primary care physician asked if we knew about The Memory Center.  We did not.  I made arrangements for she and I to attend the center.  Our son and his wife attended with us.  WOW! The surprised we discovered:

  • The building had four sections with similar arrangements
  • A theater to see films and live performances
  • A bank with money for the residents to use
  • A beautician to keep the residents lovely
  • A library enticingly kept
  • A tavern for some who wanted it
  • Nurses and assistants to provide loving care
  • Thoughtful administrators to answer all questions
  • Fenced grounds to allow the residents to walk among the flowers
  • Chaplain led services

Well now!  This is the place!  Even though it took several months to decide to roll, we knew this was it!  No more looking.  That was nine months ago.  The family still feels the same.  They care.

J. Stamey

My mother was a resident of The Memory Center for the last five years of her life.  From the first moment she felt genuine caring and she just delighted in the daily group and individual activities.  As a nurse, I was particularly concerned with her physical care and nutrition and The Memory Center exceeded my expectations in ever way.  As she declined, additional measures were implemented to help her mobility and allow her to continue to enjoy the music and spiritual events, to keep her hair and manicure appointments, and to participate as much as she could.  Her final days were attended to with love and compassion.  I recommend The Memory Center without reservation.  The medical, nursing and support staff are the best.

Kennedy family

Making the decision to allow others to care for a beloved family member may be one of the most difficult decisions a family can make together.  My family’s decision was so much easier that it often can be because of The Memory Center.  From compassionate and understanding administrators who helped us initially – and still continue to serve us – to the licensed nurses and certified nursing assistants who care for my Mom every day, I know and trust The Memory Center to do what’s best for my Mom – no matter what.  And with that trust comes peace of mind for each member of our family.

Cunningham-Breade family

My Mother is cared for by truly wonderful people at The Memory Center. The Center has one of the highest staff to resident ratios in the industry, and that allows her care to be among the best. Every staff member treats her with love and respect as if she were family. We enjoy the centralized town center as it allows her a beautiful environment to enjoy activities in the tavern, theater and library. The daily ice cream social, complete with singing and dancing, is one of her favorite parts of the day. It is a great opportunity for residents and family members to socialize together. She has really blossomed into someone who is engaged in activities. She always has a smile and something nice to say about her day.

– B. Bardaro

Because the nature of dementia and Alzheimer’s is static; careful monitoring and constant reassessment of the residents are needed. I am pleased to say the staff at TMC makes every effort to do this and provide good dialogue with the family. This leads to a high quality, collaborative approach resulting in excellent care. I am also impressed with the efforts of all staff members: Administration, CNAs, nursing, chaplain, activity director, volunteers, stylists and culinary team. They have a genuine sense of caring for the residents. The evident teamwork provides a very pleasant environment.
– Harr family

It is with a heart full of love and peace that I say thank you for the quality of life you provided for my sweet mother.  Your love an understanding of her needs, and mine, will be forever remembered.  Blessings to you all.

A. Pittard

We moved my mom from Indianapolis to Richmond the end of August 2015. Needless to say, in her condition, the distance and her age was traumatic for her. We moved her to the The Memory Center Richmond. On Thursday, Mary a musician was brought-in to entertain the residents. She knew my mom and interacted with her while playing. This was her first meeting with my mom since she moved to the TMC.  Her comment “She seemed to be failing and dying and now looks full of life and very engaging considering her condition, Remarkable!!”

TMC’s activities involving and stimulating the residents  along with the non traditional surroundings  have been extremely beneficial to my mom. This speaks volumes to the care and efforts of the entire staff especially Beth Ann and Shirley.  The dignity, respect, and empathy expressed has made a difference in my mom’s life.  Obviously, a game changer bringing her to TMC. We recommend TMC wholeheartedly to anyone with a memory impaired loved one.

– R. Weddle

The adage “It takes a village to raise a child” is an appropriate analogy for my experience with The memory Center regarding Larry’s recent surgery for repair to fractures to his leg and his on-going recovery. I can honestly say that the whole staff has been involved – from Jennifer and Tamika’s visits to the hospital to Reggie’s help with getting beds switched out.

After 6 days in the hospital, I was strongly encouraged by the doctors to have Larry moved to a rehab facility for physical therapy. I was also strongly advised by MC nursing staff and family members of residents who had gone through similar circumstances not to do so. It was overwhelmingly the right move to bring him home to The Memory Center. The evening we came back, we were met in the parking lot by a welcoming group of CNA’s (not even from Larry’s unit). I had not cried all thru this ordeal until that moment. Everyone in the building kept showing up to his room for days to check on him and hug both of us, including the receptionists and housekeeping. Kitchen staff was very helpful as well.

I was/am here a lot of hours and also have private duty care to help ensure Larry’s leg continues to mend and he gets back to his pre-surgery level of mobility. However, EVERY nurse and CNA as well as housekeeping has bent over backwards to be a part of his total care as well as mine, especially during the first two weeks when he was non-weight bearing and needed frequent transfers and bed changing, etc. He was only on Tylenol for pain which was not always controlled so it was not always easy to move him.

His surgeon as well as physical therapist is amazed at the rapid progress Larry has made. Our heart-felt thanks to ALL of you.

– B. and L. Nelson

Do you have something to say about your experience with The Memory Center or want to ask a question?  Click to let us know.



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